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常见问题解答

Frequently Asked Questions

1. Do you accept international orders?你们接受国际订单吗?

Yes! We ship worldwide and regularly work with clients across Asia, Europe, and the Middle East. If you have a preferred logistics partner or special requirements, we’re happy to accommodate.

当然可以!我们为全球客户提供发货服务,合作伙伴遍及亚洲、欧洲、中东等地区。如您有指定物流或特殊要求,我们也乐意配合安排。

2. Is there a minimum order quantity (MOQ)?是否有最低起订量要求?

Yes, for wholesale pricing and B2B orders, we typically require a minimum quantity. The exact MOQ depends on the product category—please contact our sales team for details.

有的。对于批发或 B2B 订单,我们通常设有起订量要求,具体数量因产品而异,欢迎联系销售团队了解详情

3. Can I customize the packaging with my own brand?我可以定制自己的品牌包装吗?

Absolutely. We offer OEM and private label options for selected products. Custom packaging may require a minimum order and design approval before production.

当然可以。我们为部分产品提供 OEM 和贴牌服务。定制包装需达到起订量,并在生产前完成设计确认。

4. What documents do you provide for international shipping?出口订单可以提供哪些文件?

We provide standard export documents such as commercial invoices, packing lists, certificates of origin, and HS codes. Let us know if you need anything specific.

我们可提供标准出口文件,如商业发票、装箱单、原产地证书和海关编码。如有特殊要求,也可按需提供。

5. How long does shipping take?发货和运输周期多久?

Shipping time depends on destination and method (air, sea, express). Production usually takes 7–15 business days. We’ll confirm the timeline with your order.

运输时间取决于目的地及运输方式(空运、海运或快递)。常规生产周期为 7–15 个工作日,下单后我们将提供详细时效表。

6. Are your products sustainable?你们的产品环保吗?

Yes. We prioritize sustainability through refillable designs, long-lasting materials, and minimal packaging.

是的。我们致力于环保,采用可更换笔芯、耐用材料及简约包装,减少浪费。

7. Do you offer samples?可以申请样品吗?

Yes, sample orders are available. Some fees may apply depending on product type and destination.

可以。我们支持样品申请,部分产品或地区可能需支付费用。

8. How can I become a distributor or partner?我如何成为你们的经销商或合作伙伴?

We welcome global partnerships. Contact us or fill out our distributor application form to start the process.

我们欢迎全球合作伙伴。您可联系我们或填写经销商申请表,我们会尽快与您联系。

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